WeStrive FAQs

Q: How can I download the WeStrive App?

The WeStrive App is available on both iOS and Android .

Q: How do I add my own exercise photos or video content?

As a trainer on WeStrive, you have the ability to add your own exercises. If you don't have any that's totally fine! WeStrive has over 2000 photos & videos shot by certified personal trainers. If you want to add your own content: From any page within WeStrive, simply click on the dropdown on the top right of your screen and then click Add Exercise. You'll name the exercise, add a link from YouTube or Vimeo, and then upload a photo if you have one. *You don't need to add a photo since we automatically will add one for you.* If you want to see your exercise database or organize it into categories then you can just head to the Programs tab on [train.westrive.com](http://train.westrive.com) and you’ll see the Exercises section. If there is ever an exercise you want to use but don’t see in our Exercises tab then please let us know at Help@westrive.com! We would be happy to take the photo/video and add it to our library!

For support questions, please contact us at

Help@westrive.com

Trainers - Getting Started

Trainers - Working with clients

Clients - Using WeStrive

Trainers - Billing/Stripe

Trainers - General FAQs

Gym Owners- General FAQs

Advanced Features

Trainers - Getting Started

Can I change my WeStrive payment plan later on?

Absolutely! You can upgrade or downgrade your plan anytime. The money paid for the previous subscription will be recalculated to the new plan.
AKA if you upgrade at the end of the month we'll never charge you for that full month - or if you downgrade mid-month we'll even refund you!

How can I sign-up up with WeStrive as a trainer?

To start training on WeStrive, head to train.westrive.com and sign-up for free (no credit card needed).

WeStrive offers a free 1-month trial so you can test out our software to see if it's a good fit for your business.

In order to sign-up you'll just need your name, email, username, birthdate (need to be at least 18), and to create a username/password... and that's it!

Once signed up, WeStrive provides countless videos to show you how the app/software works. Plus, we'll send out business-growth emails to show you how to get started growing your business with countless tips & tricks from veteran personal trainers.

At the end of the month, WeStrive will prompt you to sign-up. You can choose any tier you would like based on the number of clients you have. See WeStrive Pricing here to learn more about the packages we offer.

How do Resources work?

Resources allow you to create an unlimited number of libraries for your clients to access. You can build out recipes, stretching guides, warm-up routines, mental health video libraries, and so much more!
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Simply just head to the My Business tab and then Resources in order to get started. From this page you'll be able to add the Resource name, category, image, and then an optional video. It's as simple as that. You can even organize the category order from the green dropdown.
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From the app, clients can access these resources right from their Train tab.

How can I download the WeStrive App?

The WeStrive App is available on both iOS and Android.

How can I make a YouTube Account and add videos to WeStrive?

The first step is to make a YouTube account, which you can learn about here in this quick article from Google/YouTube.
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The second step is to learn how to add YouTube videos from both your phone and computer and you can learn about that in this video.
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Now that your video is on YouTube, you can add it to WeStrive. Head to the YouTube video and copy the URL, it should look something like this video.

You'll simply take that URL, head to the Programs tab on WeStrive, and select the My Exercises page. From here, you can push Add Exercise (or you can just do it from the top dropdown).
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From here, you'll just give your video a title, paste the link, and then WeStrive will automatically pull an image for you... that's it! You'll never have to add this video again and it will be saved to your exercise library.

What are the benefits of being a trainer on WeStrive?

The benefits are endless. The WeStrive platform will completely transform how you run your training business.

See a full list of features here: WeStrive Online Training Features

How do I add a client on WeStrive?

At WeStrive, your clients are your business and we make it easy to add them to the platform and get them started!

From any page within WeStrive, simply click on the dropdown on the top right of your screen and then click Add Client.

From there, simply add your client's email and hit send....that's it!

Your client will now receive an email letting them know they have been added to WeStrive. Now, all your client has to do is sign up in the WeStrive App.

Happy Training!

How do I add my own exercise photos or video content?

As a coach on WeStrive, you have the ability to add your own exercises. If you don't have any that's totally fine since WeStrive has over 2000 photos & videos shot by certified personal trainers.
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If you want to add your own content: From any page within WeStrive, simply click on the dropdown on the top right of your screen and then click Add Exercise.

You'll name the exercise, add a link from YouTube or Vimeo, and then upload a photo if you have one. You don't need to add a photo since we automatically will add one for you.If you want, you can even upload these exercises in bulk.

Beyond that, you'll have the option to customize what type of measurement (reps, weight, time, distance, etc.) comes with this exercise, you can add a note, and you can assign it to a category as well.
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If you want to see your exercise database or organize it into categories then you can just head to the Programs tab on train.westrive.com and you’ll see the Exercises section.

For a full article on this, head here.

If there is ever an exercise you want to use but don’t see in our Exercises tab then please let us know at Help@westrive.com! We would be happy to take the photo/video and add it to our library!

What does WeStrive cost me as a personal trainer?

WeStrive private training comes with a free 14-Day trial, your first client is completely free, and then your subscription is on a per-client basis beyond that.

The more clients you have, the more you pay, but the price/client lowers as you grow 💪

Our most basic plan is $0/month for 1 client and then $5/month for 2 clients.

The best part? All plans, even the free one, come with all of our features!

Eventually, you’ll get to plans like our 30 clients for $49/month plan - AKA less than $2/client for all the features that WeStrive has to offer and our client mobile app.

The pricing tiers are broken down here: WeStrive Pricing

‍P.S. The WeStrive App is always 100% free for your clients. They just pay whatever you decide to bill them for your training.

‍If you have any questions, send us a message through the chatbot at the bottom right corner of the page - or email us at Help@westrive.com

How can I set up my personal website on WeStrive?

With WeStrive, every trainer receives a beautiful personalized landing page the moment you sign-up.

The benefit of having a landing page is it will give potential clients the ability to apply with you.

Your landing page consists of:
- Customized onboarding questions for potential clients to fill out
- Ability to add up to 10 packages with pricing options
- A 'Welcome to my training page' video you can add
- A quick bio about yourself
- Social links + contact info
- AND you can add up to 10 testimonials from clients including photos & videos

To activate your landing page you’ll first head to the My Business section on your left side menu bar. You’ll then edit your landing page information and turn on the switch at the top of the page. Make sure you have your Onboarding questions set up to your profile or the landing page won't become available.

‍Now you're ready to go!

‍You'll see a Link for Sharing and a Link for Sign-up.

‍The Link for sharing is the link to your landing page where clients can learn about you and then apply to train with you.

The Link for sign-up is the direct link for anyone to sign-up and immediately be your client - essentially skipping the landing page and the application process.

‍If you have any questions, send us a message through the chatbot at the bottom right corner of the page - or email us at Help@westrive.com

How do I add the description to a program?

In order to add the description to a program, simply just click Details inside the program builder and you can add the program type, duration, and description all in the same spot.

Why isn't my exercise video uploading to WeStrive

YouTube recently started converting a lot of short & vertically filmed videos into their TikTok competitor - YouTube Shorts.

Unfortunately, this makes it an annoying process for us when it comes to adding videos.

Thankfully, there's a super quick fix.

Let's take this YouTube Shorts video here: https://www.youtube.com/shorts/UWkKU2_lnes

1. You'll just take the URL and replace shorts/ with watch?v=

2. Now the link is https://www.youtube.com/watch?v=UWkKU2_lnes

3. Enter the link into your URL and there you go, it's back to a normal video:
https://www.youtube.com/watch?v=UWkKU2_lnes&ab_channel=CaptainFitness%2CLLC

Add this link to WeStrive and you're all set.

Trainers - Working with clients

How to add or schedule Client Reminders & Events

Through WeStrive, you can auto-magically 🧙♀️ schedule event updates & reminders for your clients. If you head to your client's profile and then select Client Calendar you'll see an Add Reminders button on the top right.

From here, you can easily schedule:
- Weigh-ins
- Progress photo requests
- Pre-written messages
- And then choose how often you want to send them off

You can have them go out once or schedule them on a monthly or weekly recurring basis.

For example, you can have a message be sent out every 2 weeks on Tuesday for 6 weeks straight. It's as simple as that!

To learn more about automatic reminders - head to this article.

What happens to my client’s progress if I delete a program or move it to a new start date?

Moving a program's start date and deleting a program will have the same result for your client's progress. The program progress will be deleted but their workout results will remain. Let's explain 👇

Let's say you have a 2-day program called Program X. Your client completed the 1st day of the program and then you change the start date.

When the client goes into the program, it will look empty like they hadn't started it yet - that's because moving the start date will reset the program. However, any exercise records or PRs will be recorded. So if your client does a Bench Press for 12 reps - 125 lbs, that record will be in their Progress tab.

Do the videos for YouTube or Vimeo have ads?

Hi there - no they definitely don't! Your clients won't see any ads while following workouts inside the app.

Can I send voice messages in the app?

Hi there, yes absolutely! From the inbox, you simply just have to hold down the voice icon to record your message. From there, you and your clients can easily send voice messages back and forth.

How do announcements work?

Announcements are an incredible way to let your entire clientele (or a certain group of clients) know something all at once.

A few examples would be:
- Your gym being closed on short notice
- Your sick and all workout programming will be late
- You have a vacation coming up and won't be reachable for a few days

They are easy to set up as well.

From the top dropdown, you can select Add Announcement and then choose a duration, client type, and even a video link to go along with it.

Once the announcement has been assigned, your clients are able to see the message right at the top of their home page. It will be pinned there until the announcement expires.

How to send a mass message to all clients

There are 2 ways you can message all of your clients at once. Announcements and mass messages. From the Add Reminders dropdown, just select 'Auto-message' and then you can add a message, link, photo, document, and more.

At the bottom of the page, you can schedule when you want the message to be sent and how often.

How do I compare progress photos?

From your client's profile, simply head to Compare Photos in order to instantly compare 2 progress photos.

From this window, you're able to choose 2 photos, place them side-by-side, and then create an exportable progress photo comparison. It's as simple as that!

How does the To-Do list compliance score work?

From your client's profile, you'll see their "to-do list compliance". Clients will see this stat on their profile as well. This stat tracks a combination of their Habits, Surveys, Progress photos, etc. and then provides you with a % based on the number of tasks they've completed.

If your client completes 2/4 habits, 1/2 surveys, and 3/4 progress photos, they would have a compliance score of 7/10 (70%).

How do I change the starting date of my client's program?

Changing the start date can be done in just a few clicks. You can head to your client’s calendar or head to the assigned programs page on their profile. From there, you can hover over the program, and simply click Change Start Date on the right side of your screen.

Keep in mind, when you change the start date of the program, you will be restarting the program for the client. All their workout PR’s and records will be recorded in the progress section, but each day of the program will be reset.

How do I add a Nutrition Plan for my client?

At WeStrive, adding a Nutrition Plan is easy! And we're happy to walk you through it. From your WeStrive login, head to the Nutrition page.

You can add a nutrition plan from this page by clicking on the Nutrition tab and then clicking Add Plan in the top right corner of the screen (you can also add a plan by using the drop-down next to your profile picture).

For now, the Nutrition tab simply allows a PDF to be uploaded and assigned to your client. Once assigned, your client can easily access the plan right from their mobile app.

We are hard at work enhancing this feature to create a nutrition-plan builder (similar to our fitness program builder). We are hoping to launch that update by late-2023.

For now, check out our Lose It! Sync-up so you can track client macros on a calendar, see what meals they're eating, assign macros, and more!

What does my Client's WeStrive App look like?

To see all the features your client can use on the WeStrive App you can head to this page!

What are the Onboarding questions that come with my WeStrive profile?

Onboarding for clients
If you've gone to add a client you've noticed the option for an onboarding survey.

Onboarding surveys can easily be added from your Clients tab under the Client Reminders dropdown - Surveys. From here, you can create 1-10 questions, multiple choice, long-form answers, short-form, and so much more. Your client is capable of answering these surveys both from the website and the mobile app.

Client OnBoarding is the exact same thing you would do with in-person clients - ask them important questions before you start training. Questions are typically along the lines of “what type of training do you like to do?” and “what is your injury history?”.
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‍Click here to learn how to write onboarding questions
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Onboarding for potential clients
We’ve added onboarding questions to your trainer website as well so you can create questions ahead of time that any interested clients will answer before applying to train with you.
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Once a client applies to train with you from your trainer website, you'll notice a number highlighted on your Clients tab in the Pending section. Once in the Pending tab, you’ll be able to see their application. From there, you have the choice to either approve or deny the client after viewing all of their Onboarding questions.

Once you push Approve that person is now your client! Message them in the inbox or email them to get started.

How do I track my client's progress on WeStrive?

As a trainer, you can track your client's progress by going to train.westrive.com and clicking on the Progress dropdown within your Client’s profile. Keep in mind, your clients can record their progress as well from their mobile app or by logging into train.westrive.com themselves.

The Progress tab allows you to track 6 things for your client:

1. Measurements - Easily track everything from body fat percentage to their Waist Size to their Diastolic Blood pressure.

2. Workout records - Easily track your clients Personal Records. Example: Tracking your client's 1-rep max for Barbell Back Squat. Our graphs will show growth over time. This can also be graphed in your client's app

3. Workout Journal - Records their daily workouts. When you assign them a program and they follow it on the WeStrive App, the program information is automatically added either way. They can enter their information as they complete each exercise OR they can go into their journal in the app and add their own workouts.

4. Bodyweight - You and your clients can utilize this bodyweight graph to track how their body weight has changed over time. Clients will typically add this themselves via the WeStrive App. You can even set automated reminders for them to weigh themselves on certain days by going to your client's Calendar and selecting Add Reminders. Learn more on Reminders here!

5. Progression Photos - Track all of your client's progression photos. These will typically uploaded by your clients via the WeStrive App. Photos are broken down into four categories (Front, Back, Legs, Side) and can be sorted by date as well. You can even set automated reminders for them to take progress photos on certain days by going to your client's Calendar and selecting Add Reminders. Learn more on Reminders here!

6. Macro-Tracking - Just above the Progress tab, click on the Nutrition Schedule in order to assign your client's macros, track what foods their eating each day, and see their macro-nutrition breakdown. Click here to learn more about setting them up with Lose It! & nutrition tracking...it's free!

At WeStrive, we're always working to bring you a better experience so let us know what improvements you want to see in the next update!

How do I contact/message my clients and are there group messages?

You can contact any of your clients right from Inbox on the sidebar of train.westrive.com. You can even create groups amongst your clients! Groups will have their own profile picture and tagline. You can send gifs, attachments, images, and more!

From your client’s mobile app, they’ll be able to reply to messages via the inbox button at the top right of their Home page.

What are the benefits for my clients using the WeStrive App?

Your client's success is your success. The incredible experience your client will have is one of the main reasons to start working with WeStrive. We've spent years building the training software and a huge focus has always been on making the client experience the best it can possibly be.

We've listed all of the client benefits here: WeStrive Client Benefits

‍From the WeStrive App, your client can do everything from tracking their progress photos to following your in-depth fitness plans.

Sign-up for WeStrive today at Train.westrive.com/signup and receive a free month to test out just how powerful our app can be!

P.S. Your first client is free forever so what do you have to lose?

Can clients see their workout history?

Yes, clients can see their workout history in the WeStrive app or if they log in through train.westrive.com!

Make sure that your client has downloaded the WeStrive App. You and your client can track their workout history through their Workout Journal - which you can find from the Progress drop-down in your Client’s WeStrive Profile.

These are manual entries - either added by your client or automatically uploaded once they complete a day of a program.

If you are working with a client in-person you can do this together at the end of a workout. If you are working with a client online, please encourage your clients to add their weights/reps/times right from their mobile app.

Happy Training!

Why can't I change my client's email on WeStrive?

Since the client's account is their own account, the trainer has no ability to change their email or password. If a client wishes to change account information, they will need to log onto train.westrive.com and do so themselves.

‍If you have any questions or need assistance with this - please send us a message through the chatbot at the bottom right corner of the page - or email us at Help@westrive.com

Why should I add my in-person clients to WeStrive?

The point of adding your in-person clientele to WeStrive is to save you a significant amount of time each week with their programming, progression tracking, and more.

All of your client's programming can be easily built, organized in one central place, and immediately distributed to your client's device. Think of how easy this will be when your client goes on vacation or leaves the city?

We have countless trainers that make fitness programs for their in-person clients and just follow that program through WeStrive during their training sessions. If the trainer or client can't make the workout or the client goes out of town - then the trainer just has their client follow the plan on their own through WeStrive. It's as easy as that!

Handling billing with clients is also streamlined for in-person. Instead of paying through cash or payment apps, you can have all of your income billed and filtered through one location on Stripe - PLUS you can set up automated monthly payments. See how to set up your Stripe Connect account here.

Finally, you can track your client's progress through their Client Portal and they can track all their stats from their WeStrive App.

You and your clients can:
- Track their bodyweight
- Organize/Upload their progress photos
- Record all their measurements
- Record/Track their PR's
- Track their daily nutrition intake
- Set/Assign macros and so much more!

For just a few dollars per month, we're confident you'll enjoy having the billing, progress tracking, and program management all in one place.

Even though we're not your client, We'll do the heavy lifting ;-)

Your first client is free - get started on WeStrive today!

How do I delete or archive a client?

If you need to delete a client, it's simple. Remember, however, that any data on a deleted client is removed from our database and can not be retrieved. If you would instead like to simply “pause” the client for future use then you can Archive them.

How to delete or archive a client:

1. Log in to Train.westrive.com
2. Click on the Clients tab on the left side menu bar
3. Click into the client you would like to remove
4. On the side navigation bar, you'll see a tab labeled Settings
5. Once you click on Remove Client you'll be asked to confirm if you would like remove the client. (Same scenario with Archive Client).
6. Once you say, I am sure, you will get a confirmation that your client has been removed or archived.

You should no longer see your removed client on your client list. If the client was archived you can find them on the Archive page under the Client Tab.

‍Again, if you know a client is coming back to WeStrive, simply just archive them instead of deleting them. You DO NOT have to pay for Archived clients.

What if my client doesn't get the invite email?

If your client doesn't receive the invite email, please:
1. Make sure they check their Spam/Junk folder for the email.
2. Make sure you typed the email correctly into the invite

Even if they don't receive the email, as long as the email is typed correctly, they still can download the WeStrive App on iOS and Android and just sign-up through their email from there.

How Do I Use the Nutrition Calendar/Macro-Tracking?

WeStrive and our partnership with Lose It! will allow you to easily schedule out the macro & nutritional goals for your client and then track them as well.

Learn how your clients can sync-up their Lose It! account.

Learn how to use the Macro-Tracking as a trainer.

Can I download fitness programs as a PDF?

With WeStrive, you can actually download every single program as a PDF instantly! From any of the tabs on the Programs page, just hover over the program and click the middle 'download' button on the far right side. It's as simple as that!

How do I assign a program to my client?

There are many ways to assign a program to your client. The first step is to build a fitness program from the 'Add Program' dropdown on your Home page.

Once you have a program, the fastest way to assign it is to simply head to the drop-down menu at the top of your screen and select Assign Program.

Once the Assign Program window appears, simply choose the client, the day you want them to begin the program, and then whether or not you want to keep the program as a draft after assigning.

Saving the program to draft will allow you to easily re-use the program for any other of your clients. Don't worry though if you forget to keep the program as a draft right away. You can always move the plan to Templates or Drafts in the future.

When it comes to scheduling, if you don't want your client to start a program yet OR if you are waiting for them to pay you, you can always schedule a program for a future date.

‍Keep in mind, you need to make sure that you have at least 1 day completed for every week you've added. If you add 7 weeks and only 6 of them have at least one day with an exercise attached, then the program cannot be assigned.

How do Client profiles, Notes, Progression, and all that work?

We're glad you asked! We have a full breakdown of how to use your client's profile right here.

Let us know if you have any additional questions!

How do I add a client's email if I originally only added them by their name?

All you have to do is head to the invited section on Train.westrive.com and push Edit. Once the window pops up, simply add their email and push Save.

What happens if my clients want a refund?

If your client wants a refund, that will be between the two of you to work out. We have no control over how you run your business and we are simply the intermediary.

If the client is ready to go through with the refund - we can quickly process that for you on WeStrive's Stripe payments. Just email us with the client's name and we'll be good to go. Help@westrive.com

However, (and this almost never happens) if we find that clients are constantly emailing us asking for refunds then we will pause your Stripe account for the time being and ask you to use a different service for payments.

How do I upload progress photos of my clients?

In order to add Progress Photos of your client, simply head to your Clients tab, click on your client's profile, head to Progress, and then head to Photos.
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Once you're there, you can add progress photos based on date and photo type (front, back, legs, and side).

How can I copy workouts to multiple clients at once?

How do I delete a client's pending monthly invoice?

The largest document you can upload is 25 MB but there is no limit to how many documents you can upload.You can upload documents here - train.westrive.com/clients/search/documents

‍Your clients will have access to the documents from both their train.westrive.com website and also from the mobile app in their Profile tab.

How can I un-complete or restore a program?

If you or your client pushed 'complete' on a program then it will no longer appear on your client's Train tab because our system thinks you don't need to follow it anymore.

If you want to have the client follow it again, then it's a super simple fix.

Just head to your clients profile - Client Plans dropdown - Fitness Programs. From here, just hover over the completed plan and push 'Uncomplete Program'.

This will automatically put the program back on their app so they can follow it again.

How do I add tags to my clients and what are tags?

Tags are an incredible way to group clients together for convenience and organization.
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‍In order to add tags: Simply head to your client's tab and select Add Tag. From there, you can you can choose the tag name and then assign the tag to your clients.
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In order to use tags: Tags can be used in a lot of different ways. For example, let's say you want to assign the same program and daily routine to 10 different clients. Instead of assigning those details over and over again, just add them all to a tag and then assign the programs in bulk.

Tags can be used to assign programs, calendars, and so much more.

How do I cancel the monthly invoice that I send my client?

In order to cancel your client's recurring invoice, simply head to the Settings tab in their Profile and click Cancel Invoice at the top of the page.

What is the largest document size you can upload?

If you're billing a client monthly and want to stop the billing, simply head to the Settings in their profile on WeStrive and click the red button Cancel Invoice.

That's it!

Clients - Using WeStrive

How do I Sync-up Apple or Google Health on WeStrive?

Syncing up with Apple Health has never been easier. WeStrive will instantly pull your daily steps + calories burnt onto our home page right from Apple Health.

The best part? It only takes a few seconds.

First, download the WeStrive App on iOS and Android

‍From there, we have a quick article on how to set up Apple Health for iPhone and Google Health for Android.

How do I use the WeStrive App?

Hi! Here's a quick article on how the WeStrive App works:
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‍How clients can use WeStrive

‍You can download the WeStrive App on iOS and Android

Can you mute exercise videos in the app?

If you want to be able to listen to music and simply just watch the workout videos (without having to pause your music) then you 100% can!

From your profile, you simply just need to scroll down and toggle on the box that says Mute Exercise Videos. It's as simple as that!

Are my progress photos private on WeStrive?

1000% yes. Progress photos can only be seen by you and your personal trainer.

The WeStrive Admin team can't even see the Progress Photos you upload.

Best of luck on your transformation through WeStrive 💪

As a client - how do I pay my client invoice?

WeStrive has updated client invoices so now all it takes is just 1 click to pay. Clients don't even need to login.

As a client, you'll receive an email and you'll simply click on the 'Payment Link'.

From there, a web page will appear powered by Stripe that will allow you to type in your payment info, pay, and then you can even download the invoice instantly. It's as simple as that.

How do I use the Lose It! Nutrition App?

Syncing up the Lose It! Nutrition App to WeStrive takes less than a minute.

‍Check out this article to learn everything you need to know about Lose It! and Nutrition on WeStrive.

How do I message my trainer?

You can message your trainer privately or in a group chat from the WeStrive mobile app at the top right corner of your Home page.

You can download the WeStrive App on iOS and Android

How can I download an invoice from my coach?

As a client, all you have to do is login at Train.westrive.com and head to your Billings tab.

From train.westrive.com/exerciser/billings you can download all of your invoices.

My coach assigned me a fitness plan, can I print it out?

Yes you absolutely can. From train.westrive.com head to My Programs - Fitness Programs.

From there, click on the 3 dots on the right and then select Download PDF.

How do I change my payment card on WeStrive as a client?

As a client on WeStrive, simply login to Train.WeStrive.com and head to your settings. From here, click Payment and you'll be able to edit your card.

train.westrive.com/settings/payment

Trainers - Billing/Stripe

Can I use my current Stripe account with WeStrive?

Unfortunately, Stripe doesn't allow WeStrive to take your existing Stripe account and pull it over to our WeStrive payments system.
You'll have to setup a new Stripe account with WeStrive - but it only takes a few minutes! Email us at help@westrive.com with any questions.

Why do you need my SSN when signing up for Stripe Billing?

WeStrive doesn't actually need your SSN (and doesn't store it anywhere on our website), it's Stripe that requires it.

‍Stripe does this to verify you are an actual person in order to give you a Connect Account (the account you receive to handle billing with your clients on a one-time or monthly basis).

Most websites have the payments all go to the website and then they pay you out afterward. With WeStrive, we wanted your money to be yours right away. In order to do that, we had to give every trainer a Stripe 'Connect' account which essentially means you handle all your own payments independently from us. You're able to send invoices when you want and Cash Out when you want.

It costs WeStrive $3/month/trainer just to have each account and you need to be verified by Stripe in order to collect payments. It's a couple of extra steps up-front but in the long run, it's 100% easier since it gives you complete control of your business and invoices.

How often can I transfer Stripe funds and how long does it take?

Any time you have a balance of more than $25 then you can pull your money out and it will be transferred to the debit card/bank account you have provided on your WeStrive account.

Once your account reaches $25, you can simply push Withdraw on your Home page in order to receive the funds. If you need to get to your funds sooner and your balance is below $25, just send us an email at Help@westrive.com and we'll help you get paid sooner.

WeStrive Payments are done using Stripe. If you aren't set up with Stripe yet, you can head here to learn how to get started with Stripe.

The very first transfer made to your bank will take 7 days to post in the US or Canada - this is simply for Stripe verification purposes.

Any further payments are paid out within 2 business days. WeStrive is now available in 30+ countries. Click here to see if your country is on the list!

How do I set up a Stripe Payment (Connect) account on WeStrive?

To set up Stripe, check out this article.

What countries is Stripe available in?

In order to see what countries WeStrive/Stripe are available in. Head to this link.

Trainers - General FAQs

💸 Can I get paid to refer other trainers?

You can send referrals through your Referral link or your personal referral code.

‍Referral link: While you’re on train.westrive.com click on the button in the top right corner that has the icon of a person with a dollar sign in front of it. From here you’ll see your link.

‍Referral Code: Head to your My Business tab and then you’ll find your code under My Website.

Send that link or promo code to any personal trainer you know so they can sign up through you.For every trainer that sign-ups and pays for their first month - You'll receive $25!

It’s as simple as that. Plus, we'll give the trainer you referred a $25 credit to WeStrive!

Once you’ve signed up 5 trainers, we’ll start sending you $50 per trainer!

‍If you have any questions, send us a message through the chatbot at the bottom right corner of the page - or email us at Help@westrive.com

How long of a commitment do I have to make to WeStrive?

Zero commitment! You can cancel WeStrive whenever you want and WeStrive now offers your first client free forever - so you have no reason to cancel if you like using our app!

If you do decide to cancel, you'll have until the end of that month to use WeStrive with your clients.If you cancel your subscription you will no longer be able to work with clients; however, your information will still be stored in case you choose to return.

If you decide to cancel, please let us know why. We're always looking to improve WeStrive.

If it's a feature we're missing, just tell us through Help@westrive.com and we might be already working on that features you want or we may have it on our roadmap!

How do I change my password?

In order to change your password, simply head to Settings in the left side menu bar of your WeStrive login, then select the Security page.

From there, you'll be able to update your current password.

Still not working? Send us a message through the chatbot at the bottom right corner of the page - or email us at Help@westrive.com

Is WeStrive available in other languages than English?

Currently, WeStrive is available in 14 languages. Those languages are English, Spanish, Portuguese, French, Polish, German, Norwegian, Ukrainian, Estonian, Chinese, Swedish, Dutch, Bulgarian, and Vietnamese.
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If you want your language added, please let us know at Help@westrive.com.

How do I delete my account?

We currently don't have the option to delete an account through the WeStrive Web Portal or the App.

If you would like to delete your account please email us at Help@WeStrive.com with your account name and we'll begin the process to remove you from WeStrive.

Can I have both a trainer and a client account?

Yes but not under the same email...so actually I guess it's a No 🤔

Currently, you will need to create both accounts separately using different emails.

At any time you can log out of one and log into the other.

Adding a dual trainer/client account is on the WeStrive updates roadmap. We will provide an announcement when that feature is added.

Are my exercise photos & videos available to other trainers?

Your exercise photos & videos can be uploaded to WeStrive from this link or from the dropdown at the top of your WeStrive page under Add Exercise.

Everything you upload can only be seen/used by your clients. No trainers, clients, or even the WeStrive staff has access to the exercise photos & videos that you upload.

What if I forgot my password?

If you forgot your password, simply head to train.westrive.com and click Forgot Password below the login section.

From here, you'll type in your email and WeStrive will email you a reset password link. It's as simple as that!

As a trainer, how do I update my monthly payment?

As a trainer, you can instantly update your payment right from your Settings page under Subscription:Train.westrive.com/settings/payment

‍If you have any questions, reach out to us at Help@westrive.com

As a personal trainer, how can I leave my team?

Leaving your team is super simple. From train.westrive.com you will head to the My Team page, click the three dots next to your team, and then choose Leave Team at the bottom of the pop-up.

Does WeStrive have Custom Branding or white-labeling?

Yes, WeStrive 100% has both of these options!

‍We have 2 custom branding types:
- $10/mo: The client will download WeStrive in the app store and once they sign-in, the app will auto update to your brand. We'll add your logo to the top of the app's page, the loading screen, the app icon, and the login screen. Then we update the apps color scheme.
- $175/mo: You'll have an entirely custom app in the app store with your own app store screens, logo, loading video, and then full branding in the app as well.

Reach out to us at help@westrive.com if you're interested!

Does WeStrive work on iPad?

Yes, 100%! WeStrive absolutely works on iPad. You can either head to westrive.com or download the app in the app store.

iPad link:
‍https://apps.apple.com/us/app/westrive/id1157678844

Gym Owners - General FAQs

How do I add another gym to my team?

Adding a gym to your team is a really simple/quick task.

All you need to do is head to the Gyms tab and the Locations page will be the first one selected. Simply just push the green ‘add location’ button, add their email, and then you’re all set!

That location owner will receive an email and they just need to make an account.

How do I transfer a coach to another gym?

Transferring a coach is a quick task. Head to your Gyms tab, click on the Coaches tab, and then find the big green button that says Add Coach. Click the dropdown next to it and select Transfer Trainer.

How many locations can my gym have?

Your gym can have as many locations as you would like! The pricing is all based on per-location. You can learn more about gym pricing here: Gym Pricing.

How many coaches can my gym have?

Your gym can have as many coaches/trainers as you like. All we charge for is the number of clients. You can learn more about gym pricing here: Gym Pricing.

How does pricing work for gyms?

Pricing is all based on the number of locations you have and how many clients each gym/location has. You can learn more about gym pricing here: Gym Pricing.

I signed up as one gym and now I have another. How do I add more locations?

We made this process as simple as possible for you! All you need to do is head to the Gyms tab and the Locations page will be the first one selected. Simply just push the green ‘add location’ button, add their email, and then you’re all set!

Can I edit the coaches and clients of other gyms if I’m the head location?

You can add/edit/transfer coaches of other gyms as the head coach but you can’t update/edit any of their clients.

If we have multiple gyms, who pays for the account?

No matter how many gyms you have - the head gym will always pay for the account. Pricing is all based on the number of locations you have and how many clients each gym/location has. You can learn more about gym pricing here: Gym Pricing.

I run a gym and my account is underneath a bigger gym. What happens if I remove my account from them and go off on my own?

If your location leaves the head location then that’s totally fine. You’ll immediately be asked to add your own payment info and you’ll begin operating as a solo gym. Once you’re solo and eventually want to expand - you can start adding your own locations as well!

A coach at our gym already has a WeStrive account and trains on WeStrive. How do I add them to our gym?

It's really simple! All you have to do is just add the email associated with their account. They'll get an email with a link, all they have to do is click that link and they will "magically" get added to your gym, along with all their clients & programs.

If I add a trainer to my gym do their clients come with them?

Hi there - Yes!

If you add a coach/trainer to your gym then the clients they currently work with will come along with them.

From there, if you need to transfer them to yourself (the gym) or another trainer, you can head to the Gyms tab and transfer the clients from there.

How can I remove a client from my gym?

If a client cancels their membership or no longer wants to be a part of your gym, you can simply head to their Profile - Settings - Delete Client.

‍However, if this client is attached to a trainer at your gym, you'll have to either ask the trainer to delete them or transfer the client to yourself first before deleting them.

Advanced Features

How do day and program overviews work?

From WeStrive, you can add an overview photo/video to both the program and each individual day. Keep in mind that clients won't expect you to add a program overview to every single day in your program (especially not a video for each day), but having a program cover image will make the app look a lot cleaner and will remove replace a basic icon as the cover photo with a beautiful image for your clients to look at.

From the program builder, just head to Details to add the profile photo, video, and description of the program.

To add the day overview, simply just click on the 3 dots in the program calendar and select Edit Overview. You can then add the day photo, video, and description.

How do WeStrive and Zapier work together?

Zapier is now live on WeStrive! Simply click the lightning bolt icon in your top navigation in order to get started.

‍What is Zapier?

‍Zapier is a tool that helps you automate repetitive tasks between two or more apps without having to add any code. Zapier allows you to move information from one app to another automatically rather than manually.

A few examples would be:
- Every time a new client is added on WeStrive, you can automatically add them + a $ value to a Google Sheet for record keeping
- Every time a client pays an invoice in WeStrive, you can automatically email them in Mailchimp with a custom email
- Every time a client subscribes to your Wordpress site, they can automatically be added as a client on WeStrive.

Here's a full video walkthrough on how to integrate WeStrive with Zapier:
‍Video guide

‍The best part about Zapier is that it can automate your entire business. You can connect to 5000+ apps and trigger events back/forth between WeStrive without having to lift a finger.

Reach out to help@westrive.com with any questions.

Does WeStrive have Custom Branding?

WeStrive just launched an early version of our custom branding (AKA white labeling).

Reach out to us at help@westrive.com if you're interested!

Can I change the type of branding I use on WeStrive?

Hi there! Yes, you absolutely can switch between different types of branding.
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We currently offer 2 types:
‍1) $10/mo: The client will download WeStrive in the app store and once they sign in, the app will auto-update to your brand. We'll add your logo to the top of the app's page, the loading screen, the app icon, and the login screen. Then we update the app's color scheme.

‍2) $175/mo: You'll have an entirely custom app in the app store with your own app store screens, logo, loading video, and then full branding in the app as well.

You can easily start with the lite $15/mo branding and then upgrade to the $175/mo custom app once you're ready.

To learn more about custom branding and white-labeled apps - head here.